Thank you for shopping with edepotusa. Your satisfaction is our priority, and we want to ensure a simple and transparent return and refund process for our U.S. customers.

Eligibility for Returns

  • Returns are accepted within 30 days of delivery.
  • The product must be unused, in original packaging, and in the same condition as received.
  • Proof of purchase (order number or invoice) is required.

Non-Returnable Items

Certain products cannot be returned, including:

  • Opened or used fiber optic tools/equipment.
  • Items purchased on clearance or final sale.
  • Customized or special-order products.

Refunds Process

  • Once your return is received and inspected, we will notify you by email.
  • Approved refunds will be credited back to your original payment method within 7–10 business days.
  • Shipping costs are non-refundable.

Exchanges

  • We only replace items if they are defective or damaged.
  • To request an exchange, contact our support team within 7 days of delivery.

Shipping Costs for Returns

  • Customers are responsible for return shipping unless the product was received damaged, incorrect, or defective.
  • For defective or incorrect items, we will provide a prepaid return label.

Damaged or Incorrect Orders

  • If you receive a damaged or wrong item, report it within 48 hours of delivery with photos.
  • We will arrange a replacement or issue a full refund.

30-Day Return & Refund Policy

We want you to be fully satisfied with your purchase at edepotusa. That’s why we offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

Eligibility for a Return

To qualify for a return, the following conditions must be met:

  • The item must be in the same condition you received it.
  • It must be unworn or unused, with all tags, and in the original packaging.
  • A receipt or proof of purchase is required.

To start a return, please contact us at support@edepotusa.com. If your return is accepted, we will send you a prepaid return shipping label along with instructions on how and where to send your package.

⚠️ Important: Items sent back to us without prior approval will not be accepted.

Our Voluntary Warranty Policy

In addition to the 30-day return period, edepotusa provides a limited voluntary warranty on most products.

  • To obtain a refund, repair, or replacement, please contact us at support@edepotusa.com.
  • Proof of purchase is required.
  • Products may be inspected to confirm the defect and ensure the issue was not caused by misuse.
  • In some cases, items may be assessed by the manufacturer before a refund or replacement is approved.
  • Returning all original packaging and accessories (chargers, cables, manuals, etc.) is recommended for faster processing.

Exclusions

Returns or refunds may not be accepted if:

  • The product was purchased for heavy commercial or industrial use, and we did not confirm its suitability before the sale.
  • The issue is caused by misuse, neglect, physical damage, or improper handling after delivery.

Refund Processing

  • Once your return is approved, refunds will be issued to your original payment method.
  • Refunds may take 7–10 business days to appear in your account.
  • Shipping costs are non-refundable unless the product was defective or an incorrect item was shipped.

Cancellations

Once shipped, cancellation is not possible, but the return process can be initiated.

Orders may be canceled within 24 hours of purchase if not yet shipped.

Contact Us

For return or refund requests, please contact our U.S. support team: