FAQ

A: To minimize transaction fees, you can choose Bank Transfer as your payment method. Please note that the exact fee depends on your bank and the total order amount. All fees and related charges are the responsibility of the customer.

A: No. All orders are shipped only after full payment has been received.

A: When placing an order, you can select the most convenient payment method from the options available on our site. For more details, please visit our Payment Information page.

A: No. All customs clearance fees, duties, and taxes are the responsibility of the customer. Before placing an order, please check your country’s import regulations to avoid unexpected charges.

A: Shipping costs depend on the package weight and the chosen shipping carrier. The order system will calculate the cost automatically, or you can use the shipping calculator on the product page. For more details, visit our Shipping Information page.

A: Delivery times vary based on the selected shipping company and destination:

• EMS: 7–14 days

• Hongkong Post: 14–60 days

A: During checkout, you can select the most suitable shipping method. A full list of available carriers and services is also provided on our Shipping Information page.

A: Please note that edepotusa is not responsible for packages lost, damaged, or confiscated due to customs clearance issues or courier service failures. It is the customer’s responsibility to check their country’s import regulations before placing an order.

If you receive a package with damaged items, follow these steps:

1. Report the damage to the delivery company and take photos of the items and packaging.

2. File a claim with the delivery company for compensation based on the invoice value.

3. Refuse to pay the delivery cost if applicable.

4. Request the delivery company to return and resend the goods free of charge.

⚠️ Important Notes:

• Responsibility of edepotusa ends once the package has been shipped to the customer’s specified address.

• Our warranty does not cover damage or loss caused by the courier. Inspect your parcel upon delivery and verify contents against the packing list in the presence of the courier.

• Claims for lost products must be made directly with the delivery company. Compensation is limited to the invoice value of the shipment.

• No compensation will be provided for parcels sent via Hongkong Post, or EMS shipments to the following countries: Armenia, Kyrgyzstan, Macedonia, Moldova, Mongolia, Turkmenistan, Uzbekistan.

For more details, always refer to the refund and compensation policies of the relevant courier service.

A: You can track your order using the tracking number provided, directly on the shipping company’s website. For any clarification, contact your assigned sales manager.

A: No. All orders are shipped directly from our international warehouse in Hong Kong, allowing us to offer competitive pricing to customers across the USA.

A: Yes. edepotusa has been supplying tools and equipment for years, and we ensure a reliable shopping experience—from browsing our website, placing an order, to secure delivery of your purchase.

A: Yes. Warranty periods vary by product category and are specified on each product page. For detailed information, please visit our Warranty Information page.

A: To create an account, visit our Registration Page (or click Register at the top right corner of the website). Fill in your email, first and last name, and password, then click Register. You will receive a confirmation email—simply click the link to verify your email and activate your account.

A: If your login credentials are correct but you still cannot access your account, please contact us via email. Include a description of the issue and the exact page where it occurred so we can assist you promptly.

A: If an item is out of stock, the “Buy” button will be inactive. You may place a pre-order, and our sales manager will contact you as soon as the product becomes available.